How It Works - The Duchess Experience
Ready to Step into Your Moment of Fabulousness? Here’s How to Get Started:
Step 1: Browse the Collection
Take your pick from our curated selection of show-stopping hats. From glamorous fascinators to chic wide-brimmed beauties, there’s something for every occasion.
And yes, we’re hygiene-friendly! We replace the surgical silk tape inside each hat with every hire to keep it fresh and clean.
Step 2: Book Your Hat and Pay the Deposit (or Book a Fitting!)
Found the one? Amazing! Best to email us to make sure your chosen hat is available on the dates you require. We will then send you a payment link if the hat is available. Please note that prices are given per day, and you’ll get a grace period of one day on either side. We ask that you collect the evening before and return it the morning after your event, but we won’t penalize you if you need it for the full three days.
Want to try it on first? No problem! Book a fitting at our central London studio—where we’ll style you, give you tips, and make sure your hat is just right for your look. Fittings cost £20 for a 20-minute appointment, so come ready and sharp! You might want to bring your outfit or plan to change quickly when you arrive.
Step 3: Collect Your Hat and Pay the Deposit.
Collect your hat from the reception of Duchess HQ in central London (near Leicester Square). Please note, this is a collection appointment, not a fitting. You'll be sent / presented with a link / QR code for the deposit fee (which is typically double what you paid for the hire fee).
We’re not currently offering shipping, but we hope to add this service in the future.
Step 4: Return Hassle-Free
Once you’ve rocked that hat and turned heads, it’s time to return it to Duchess HQ. You can drop it off at reception or with the team where you picked it up.
Step 5: Deposit Return
Your deposit will be returned to you, normally within 10 working days.
Pricing & Terms
Hats start from £80 for smaller styles, with larger, statement pieces going up to £150 per hire. This includes collection the evening before and return the morning after your hire day. The price will increase for longer bookings.
Want more flexibility? We’re launching a subscription service soon for our regular hat-wearers. Sign up now to get early access and enjoy heavily discounted hires during the experimental phase.
Be Part of the Duchess Community
We’re building something big—and we want you to be part of it. Whether you’re a one-time event-goer or a seasoned hat lover, there’s a hat (and a subscription!) for you. Ready to live your most fabulous life? Join the Duchess squad today!